1. Introduction

Welcome to The Brit Nurse. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thebritnurse.org or use our services.

2. Information We Collect

We may collect both Personal Information and Non-Personal Information.

Personal Information you voluntarily provide when you book a service, contact us, subscribe to our newsletter, or send us a WhatsApp message may include:
- Name
- Email address
- Phone number or WhatsApp number
- Location or address (for home visits)
- Health-related information necessary to perform our services such as medical history, current condition, or treatment preference
- Non-Personal Information that is automatically collected when you visit our website may include:
- Device or browser type
- IP address
- Pages visited, time spent, and interaction data
- Tracking data collected through tools such as Meta Pixel or Google Analytics.

3. How We Use Your Information

We use your information for the following purposes:
- To provide and manage our services including IV therapy, physiotherapy, wellness treatments, and community nursing
- To communicate with you, respond to your inquiries, and schedule appointments
- To process WhatsApp messages, calls, and service requests
- To improve our website, advertising, and user experience
- To comply with legal or regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on:
- Your consent when you submit information voluntarily
- The necessity to perform a service you request
- Our legitimate interest to improve operations, safety, and marketing.

5. Cookies and Tracking Technologies

We use cookies and tracking technologies such as Meta Pixel and Google Analytics to analyze website traffic, improve advertising performance, and personalize user experience. You can disable cookies in your browser settings if you prefer.

6. Health and Sensitive Data

Since our services relate to healthcare and wellness, some of the information you provide may be considered sensitive. We handle this data confidentially and only collect what is strictly necessary to provide our services.

7. Sharing Your Information

We do not sell or rent personal data. We may share information:
- With our qualified nurses, physiotherapists, and staff to deliver services
- With trusted third-party providers who assist with website, advertising, and analytics under strict confidentiality
- When required by law or to protect our rights, safety, or property.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that period, data may be securely deleted or anonymized.

9. Your Rights

You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent where applicable
- Object to or restrict certain types of processing
- To exercise these rights, contact us at the details below.

10. International Transfers

Your information may be processed in countries outside the UAE. We take appropriate measures to ensure your data is handled securely in accordance with applicable laws.

11. Security

We maintain reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute protection.

12. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18 years of age. If you believe a child has provided personal data, please contact us for removal.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before sharing any personal information.

14. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be reflected on this page with an updated date. Your continued use of our website or services means you accept the revised policy.

15. Contact Us

For any questions or concerns about this Privacy Policy, you may contact us at:

The Brit Nurse
Dubai, United Arab Emirates
Email: customercare@thebritnurse.org
Phone / WhatsApp: +971 52 312 0655
Website: www.thebritnurse.org

Last updated: October 2025